CCNA (Voice)

CCNA (Security)

CCNA (Wireless)

Exam Description

The 640-460 IIUC Implementing Cisco IOS Unified Communications exam is associated with the CCNA Voice certification. This exam confirms basic IP telephony installation, configuration, and maintenance skills by testing a candidate's knowledge of implementing and configuring small- to medium sized IP Telephony solutions using Cisco Unified Communications Manager Express, Cisco Unity Express, and the UC500 Smart Business Communications System solutions.

Exam Topics

The following topics are general guidelines for the content likely to be included on the Implementing Cisco IOS Unified Communications exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Describe the components of the Cisco Unified Communications Architecture

• Describe the function of the infrastructure in a UC environment
• Describe the function of endpoints in a UC environment
• Describe the function of the call processing agent in a UC environment
• Describe the function of messaging in a UC environment
• Describe the function of auto attendants and IVRs in a UC environment
• Describe the function of contact center in a UC environment
• Describe the applications available in the UC environment, including Mobility, Presence, and Telepresence
• Describe how the Unified Communications components work together to create the Cisco Unified Communications Architecture

Describe PSTN components and technologies

• Describe the services provided by the PSTN
• Describe time division and statistical multiplexing
• Describe supervisory, informational, and address signalling
• Describe numbering plans
• Describe analog circuits
• Describe digital voice circuits
• Describe PBX, trunk lines, key-systems, and tie lines

Describe VoIP components and technologies

• Describe the process of voice packetization
• Describe RTP and RTCP
• Describe the function of and differences between codecs
• Describe H.323, MGCP, SIP, and SCCP signalling protocols

Describe and configure gateways, voice ports, and dial peers to connect to the PSTN and service provider networks

• Describe the function and application of a dial plan
• Describe the function and application of voice Gateways
• Describe the function and application of voice ports in a Gateway
• Describe the function and operation of call-legs
• Describe and configure voice dial peers
• Describe the differences between PSTN and Internet Telephony Service Provider circuits

Describe and configure a Cisco network to support VoIP

• Describe the purpose of VLANs in a VoIP environment
• Describe the environmental considerations to support VoIP
• Configure switched infrastructure to support voice and data VLANs
• Describe the purpose and operation of PoE
• Identify the factors that impact voice quality
• Describe how QoS addresses voice quality issues
• Identify where QoS is deployed in the UC infrastructure

Implement UC500 using Cisco Configuration Assistant

• Describe the function and operation of Cisco Configuration Assistant
• Configure UC500 device parameters
• Configure UC500 network parameters
• Configure UC500 dial plan and voicemail parameters
• Configure UC500 SIP trunk parameters
• Configure UC500 voice system features
• Configure UC500 user parameters

Implement Cisco Unified Communications Manager Express to support endpoints using CLI

• Describe the appropriate software components needed to support endpoints
• Describe the requirements and correct settings for DHCP, NTP, and TFTP
• Configure DHCP, NTP and TFTP
• Describe the differences between key system and PBX mode
• Describe the differences between the different types of ephones and ephone-dns
• Configure Cisco Unified Communications Manager Express endpoints
• Configure call-transfer per design specifications
• Configure voice productivity features, including hunt groups, call park, call pickup, paging groups, and paging/intercom
• Configure Music on Hold

Implement voicemail features using Cisco Unity Express

• Describe the Cisco Unity Express hardware platforms
• Configure the foundational elements required for Cisco Unified Communications Manager Express to support Cisco Unity Express
• Describe the features available in Cisco Unity Express
• Configure AutoAttendant services using Cisco Unity Express
• Configure basic voicemail features using Cisco Unity Express

Go Top

Exam Description

The 640-553 IINS Implementing Cisco IOS Network Security exam is associated with the CCNA Security certification. This exam tests a candidate's knowledge of securing Cisco routers and switches and their associated networks. It leads to validated skills for installation, troubleshooting and monitoring of network devices to maintain integrity, confidentiality and availability of data and devices and develops competency in the technologies that Cisco uses in its security infrastructure. Candidates can prepare for this exam by taking the Implementing Cisco IOS Network Security (IINS)course.

Exam Topics

The following topics are general guidelines for the content likely to be included on the Implementing Cisco IOS Network Security exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

• Describe the security threats facing modern network infrastructures
• Describe and list mitigation methods for common network attacks
• Describe and list mitigation methods for Worm, Virus, and Trojan Horse attacks
• Describe the Cisco Self Defending Network architecture

Secure Cisco routers

• Secure Cisco routers using the SDM Security Audit feature
• Use the One-Step Lockdown feature in SDM to secure a Cisco router
• Secure administrative access to Cisco routers by setting strong encrypted passwords, exec timeout, login failure rate and using IOS login enhancements
• Secure administrative access to Cisco routers by configuring multiple privilege levels
• Secure administrative access to Cisco routers by configuring role based CLI
• Secure the Cisco IOS image and configuration file
• Implement AAA on Cisco routers using local router database and external ACS
• Explain the functions and importance of AAA
• Describe the features of TACACS+ and RADIUS AAA protocols
• Configure AAA authentication
• Configure AAA authorization
• Configure AAA accounting

Mitigate threats to Cisco routers and networks using ACLs

• Explain the functionality of standard, extended, and named IP ACLs used by routers to filter packets
• Configure and verify IP ACLs to mitigate given threats (filter IP traffic destined for Telnet, SNMP, and DDoS attacks) in a network using CLI
• Configure IP ACLs to prevent IP address spoofing using CLI
• Discuss the caveats to be considered when building ACLs

Implement secure network management and reporting

• Use CLI and SDM to configure SSH on Cisco routers to enable secured management access
• Use CLI and SDM to configure Cisco routers to send Syslog messages to a Syslog server

Mitigate common Layer 2 attacks

• Describe how to prevent layer 2 attacks by configuring basic Catalyst switch security features

Implement the Cisco IOS firewall feature set using SDM

• Describe the operational strengths and weaknesses of the different firewall technologies
• Explain stateful firewall operations and the function of the state table
• Implement Zone Based Firewall using SDM

Implement the Cisco IOS IPS feature set using SDM

• Define network based vs. host based intrusion detection and prevention
• Explain IPS technologies, attack responses, and monitoring options
• Enable and verify Cisco IOS IPS operations using SDM

Implement site-to-site VPNs on Cisco Routers using SDM

• Explain the different methods used in cryptography
• Explain IKE protocol functionality and phases
• Describe the building blocks of IPSec and the security functions it provides
• Configure and verify an IPSec site-to-site VPN with pre-shared key authentication using SDM

Go Top

CCNA (Wireless)

Exam Description

The 640-721 IUWNE Implementing Cisco Unified Wireless Network Essential exam is the exam associated with the CCNA Wireless certification. This exam tests a candidate's knowledge of installing, configuring, operating, and troubleshooting small to medium-size WLANs. Candidates can prepare for this exam by taking the IUWNE Implementing Cisco Unified Wireless Network Essential course.

Exam Topics

The following information provides general guidelines for the content likely to be included on the Implementing Cisco Unified Wireless Networking Essentials exam. However, other related topics may also appear on any specific delivery of the exam.

Describe WLAN fundamentals

Describe basics of spread spectrum technology (modulation, DSS, OFDM, MIMO, Channels reuse and overlap, Rate-shifting, CSMA/CA)

Describe the impact of various wireless technologies (Bluetooth, WiMAX, ZigBee, cordless phone)

Describe wireless regulatory bodies, standards and certifications (FCC, ETSI, 802.11a/b/g/n, WiFi Alliance)

Describe WLAN RF principles (antenna types, RF gain/loss, EIRP, refraction, reflection, ETC)

Describe networking technologies used in wireless (SSID --> WLAN_ID --> Interface -- >VLAN, 802.1q trunking)

Describe wireless topologies (IBSS, BSS, ESS, Point-to-Point, Point-to-Multipoint, basic Mesh, bridging)

Describe 802.11 authentication and encryption methods (Open, Shared, 802.1X, EAP, TKIP, AES)

Describe frame types (associated/unassociated, management, control, data)

Install a basic Cisco wireless LAN

Describe the basics of the Cisco Unified Wireless Network architecture (Split MAC, LWAPP, stand-alone AP versus controller-based AP, specific hardware examples)

Describe the Cisco Mobility Express Wireless architecture (Smart Business Communication System -- SBCS, Cisco Config Agent -- CCA, 526WLC, 521AP - stand-alone and controller-based)

Describe the modes of controller-based AP deployment (local, monitor, HREAP, sniffer, rogue detector, bridge)

Describe controller-based AP discovery and association (OTAP, DHCP, DNS, Master-Controller, Primary-Secondary-Tertiary, n+1 redundancy)

Describe roaming (Layer 2 and Layer 3, intra-controller and inter-controller, mobility groups)

Configure a WLAN controller and access points WLC: ports, interfaces, WLANs, NTP, CLI and Web UI, CLI wizard, LAG AP: Channel, Power

Configure the basics of a stand-alone access point (no lab) (Express setup, basic security)

Describe RRM

Install Wireless Clients

Describe client OS WLAN configuration (Windows, Apple, and Linux.)

Install Cisco ADU

Describe basic CSSC

Describe CCX versions 1 through 5

Implement basic WLAN Security

Describe the general framework of wireless security and security components (authentication, encryption, MFP, IPS)

Describe and configure authentication methods (Guest, PSK, 802.1X, WPA/WPA2 with EAP- TLS, EAP-FAST, PEAP, LEAP)

Describe and configure encryption methods (WPA/WPA2 with TKIP, AES)

Describe and configure the different sources of authentication (PSK, EAP-local or -external, Radius)

Operate basic WCS

Describe key features of WCS and Navigator (versions and licensing)

Install/upgrade WCS and configure basic administration parameters (ports, O/S version, strong passwords, service vs. application)

Configure controllers and APs (using the Configuration tab not templates)

Configure and use maps in the WCS (add campus, building, floor, maps, position AP)

Use the WCS monitor tab and alarm summary to verify the WLAN operations

Conduct basic WLAN Maintenance and Troubleshooting

Identify basic WLAN troubleshooting methods for controllers, access points, and clients methodologies

Describe basic RF deployment considerations related to site survey design of data or VoWLAN applications, Common RF interference sources such as devices, building material, AP location Basic RF site survey design related to channel reuse, signal strength, cell overlap

Describe the use of WLC show, debug and logging

Describe the use of the WCS client troubleshooting tool

Transfer WLC config and O/S using maintenance tools and commands

Describe and differentiate WLC WLAN management access methods (console port, CLI, telnet, ssh, http, https, wired versus wireless management)

Go Top